Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern all services provided by E.A Profit Improvements ("we", "our", "us") to you ("the Client"). By requesting, accepting or paying for any service, or by using this website, you agree to be bound by these Terms. If you do not agree, you must not use our services.

These Terms, together with any written proposal, quote or order form we issue, form the entire agreement between us and supersede any prior discussions, representations or documents. Where a signed proposal conflicts with these Terms, the proposal prevails for that project only.

2. Services

We provide website design and development, branding and graphic design, SEO, paid advertising, social media management, content creation, and conversion optimisation and analytics. The precise scope, deliverables, timelines and fees for your engagement are set out in your written proposal or quote. Anything not expressly listed there is out of scope and chargeable as additional work.

Any timescales we give are good-faith estimates and depend on the Client supplying content, feedback, approvals and access promptly. We are not liable for delays caused by the Client or by third parties (such as hosting providers, registrars, ad platforms or app stores).

3. Quotes & Pricing

Quotes are issued in writing and are valid at the quoted price for 5 days from the date of issue. If the quote is not accepted within that 5-day period, it remains open for a further 25 days (30 days from issue in total), but the price for that remaining 25-day period is increased by 20% above the originally quoted amount.

After 30 days from the date of issue the quote lapses entirely and any new work must be re-quoted at our then-current rates. A quote is accepted only when confirmed in writing by the Client and the required deposit has been received.

All prices are exclusive of third-party costs (for example domains, hosting, stock assets, licences, plugins and advertising spend) unless expressly stated otherwise. We may revise our standard rates at any time; changes do not affect quotes already accepted.

4. Payments

A 50% deposit is required before work commences, with the balance due on project completion and prior to release of final files, transfer of accounts or deployment to a live environment. Recurring services (for example hosting, management, SEO or advertising retainers) are billed monthly in advance.

Invoices are payable within 7 days of issue unless stated otherwise. Late payments may incur a 5% surcharge plus statutory interest and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998. We may suspend services, withhold deliverables or take a site offline where an invoice remains unpaid for more than 14 days. All sums are non-refundable except as expressly stated in these Terms or our Cancellation Policy.

5. Client Responsibilities

The Client is responsible for providing accurate content, images, logos, credentials and approvals in a timely manner, and warrants that it owns or is licensed to use all materials it supplies and that they do not infringe any third-party rights or applicable law. The Client indemnifies us against any claim, loss or cost arising from materials it supplies or instructions it gives.

If a project is placed on hold by the Client for more than 30 days, we may invoice for all work completed to date and re-schedule remaining work subject to availability.

6. Revisions & Approvals

Each project includes the number of revision rounds specified in the proposal. Additional revisions, or changes to a previously approved stage, are billed at our standard hourly rate. Client approval is required at each major milestone. Where the Client does not respond within 10 working days of a request for approval, the relevant stage is deemed approved and the project may proceed to the next stage or to invoicing.

7. Intellectual Property

All intellectual property in deliverables remains ours until we have received payment in full, at which point ownership of the final approved deliverables transfers to the Client. Working files, source code libraries, frameworks, third-party assets and our own pre-existing tools, templates and know-how remain our property or that of their licensors and are licensed, not sold, for use in the deliverables.

We retain the right to display completed work in our portfolio, case studies and marketing materials unless otherwise agreed in writing.

8. Third-Party Services & Results

Some services rely on third-party platforms (for example Google, Meta, Shopify, hosting and payment providers). We are not responsible for those platforms' availability, policy changes, account suspensions or pricing. Marketing, SEO and advertising results depend on factors outside our control; while we work to agreed objectives, we do not guarantee specific rankings, leads, revenue or return on investment, and any figures or case studies shown are examples, not promises.

9. Cancellations & Refunds

Cancellations are governed by our Cancellation Policy, which forms part of these Terms. In summary: projects may be cancelled within 72 hours of deposit payment for a full deposit refund; after that, deposits are non-refundable and payment is due for all work completed. Ongoing monthly services require 30 days' written notice.

10. Confidentiality & Data Protection

Each party will keep the other's confidential information secure and use it only for the purposes of the engagement. We process personal data in accordance with UK GDPR and our Privacy Policy. Where we process personal data on the Client's behalf, we do so only on the Client's documented instructions and apply appropriate technical and organisational measures.

11. Warranties & Support

We warrant that services will be performed with reasonable care and skill. We will correct defects in our work reported in writing within 14 days of delivery at no charge. This warranty does not cover changes made by the Client or third parties, third-party platform failures, or new feature requests. Ongoing maintenance, hosting and support are available under a separate paid plan.

12. Limitation of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded. Subject to that, we are not liable for indirect, incidental, special or consequential loss, nor for loss of profits, revenue, business, goodwill, data or anticipated savings, however arising. Our total aggregate liability arising out of or in connection with the services is limited to the total fees paid by the Client for the specific service giving rise to the claim in the 6 months preceding the claim.

13. Termination

Either party may terminate immediately on written notice if the other commits a material breach that is not remedied within 14 days of notice, or becomes insolvent. On termination, all fees for work performed up to the termination date become immediately payable, and licences granted to unpaid deliverables cease.

14. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, civil unrest, strikes, epidemics, power or internet failure, or third-party platform outages.

15. General

We may update these Terms from time to time; the version in force at the date your quote is accepted applies to that engagement. The Client may not assign the agreement without our written consent. If any provision is held invalid, the remainder continues in force. No failure to enforce a right is a waiver of it. Nothing in these Terms creates a partnership, joint venture or employment relationship. A person who is not a party to the agreement has no rights under the Contracts (Rights of Third Parties) Act 1999.

16. Governing Law

These Terms are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales. Disputes should first be raised in good faith directly with us.

17. Contact

For questions about these Terms, email info@eaprofitimprovements.co.uk, call 01553 970975, or use our contact page.